terms & conditions

When choosing to purchase from LÉBIXES ONLINE, we encourage you to read through the following Terms and Conditions.

By using this website you are agreeing to abide by these Terms and Conditions and agree to read carefully before purchasing.

LÉBIXES ONLINE Terms and Conditions may be modified at our discretion and without prior notice.

refund & return policy

LÉBIXES ONLINE encourages you to shop mindfully as we do not offer an exchange or return of goods for change of mind.

Please feel free to contact us at contact@lebixes.com if you have any questions or queries relating to a particular product you are interested in purchasing.

Damaged or faulty goods must be reported to LÉBIXES ONLINE within 24 hours from receipt of parcel to contact@lebixes.com.  Please include an image depicting the damage/fault with a description, your name, order number and contact details.

Once your email has been reviewed, and we are satisfied that an error was made in the consignment of the product purchased or that a fault occurred prior to the item being delivered to you, we will contact you and where applicable, arrange for a replacement to be sent to you.  If a replacement piece is not available we will offer a credit note or exchange.  Where LÉBIXES ONLINE is at fault, we will pay the shipping costs for returning the faulty or incorrect item to LÉBIXES ONLINE and for dispatching the replacement item to you. Other issues regarding return shipping will be the responsibility of the customer.

Items being returned must be sent back to LÉBIXES ONLINE within 15 days of receipt of order, in original and unused condition, sell-able and complete with tags.  LÉBIXES ONLINE will not be liable for items torn or mistreated in return transit due to inappropriate packaging on your behalf.

As per Indonesian Consumer Law full refunds including shipping costs will be available in the instance of major faults/defects.

Please be aware that our Vintage products are not sold or advertised as new product.  Each item has its own individual uniqueness, slight flaws and imperfections.  If you are unsure of any aspect of the item you are interested in purchasing please contact us at contact@lebixes.com

pricing

Prices expressed on the LÉBIXES ONLINE website are expressed in United States Dollars (USD) and are not inclusive of any Goods and Services Tax or other custom taxes of the customer’s country (ie. VAT). Please check with your local authorities for further details on this.  All orders will be processed in United States Dollars (USD) only. We do not accept payment in currencies other than United States Dollars (USD)

If you are purchasing outside of the United States or using a credit card in a currency other than United States Dollars (USD), the United States Dollars (USD) amount will be charged to your card using your provider’s current exchange rate.  If you have any questions on this issue please contact your bank/credit card provider for their terms and conditions.

LÉBIXES ONLINE reserves the right to change prices of items advertised on our website, without notice and will honor the price of a purchase already in process. Prices in store and online may vary, and online purchases may only be done with prices or through our LÉBIXES ONLINE website.

Orders will not be dispatched until payment is received in full.  All goods remain the property of LÉBIXES ONLINE until payment is received in full.

cancellations

Cancellations and changes to orders can only be made prior to payment being made.  We do not issue refunds.  Order cancellations that are made after receipt of payment will incur a 30% handling fee.  Cancellations are not accepted for orders that have been dispatched.

promotions & discounts

Promotions and Discount Codes are issued at the discretion of LÉBIXES ONLINE.  We reserve the right to cancel an order which we believe has used an unauthorized discount code.  Promotional offers and Discount Codes can only be used once per transaction, unless otherwise specified.  Promotions and Discount Codes will not be extended beyond the specified end date.

product availability

We aim to ensure that information relating to inventory levels on our website are up to date and correct.  If an error does occur regarding quantities available for purchase, please accept our apologies. We reserve the right to make changes to product availability and quantities at any time without prior notice and reserve the right to cancel any orders that we are unable to fulfill due to incorrect inventory levels. If this does occur we will process a full refund of your order.  If you would like information, and or, future availability time frames on a particular product that is currently out of stock, please contact us at contact@lebixes.com

product disclaimer

Photographs of our products are as accurate as photographic processes allow, however, please note that colors displayed on your monitor may vary slightly to the original product.

Products displayed on our website with artisan or handmade value may have slight flaws, imperfections, and or, minor size, aesthetic and color variations. These are intentional and what we believe add character, uniqueness and beauty to our range of designs.  If you would like further information, and or, images on a particular product, please contact us at contact@lebixes.com.

copyright

The LÉBIXES ONLINE website and its contents is a copyright and the intellectual property of LÉBIXES ONLINE, with the contents of our website intended solely for your personal use.  Any use of the trademarks displayed on our website, service marks, and or, photographs is prohibited without prior written consent from LÉBIXES ONLINE.

privacy

LÉBIXES ONLINE considers the privacy of all personal information used on our web site as private. All personal information shared with LÉBIXES ONLINE will be used solely by LÉBIXES ONLINE. Personal information will not be released, sold or rented to any entities or individuals outside of LÉBIXES ONLINE.

general

LÉBIXES ONLINE makes no representations that the content of our website complies with the laws of any country outside of Indonesia.  If you access our website from outside of Indonesia, you do so at your own risk and are responsible for complying with the laws in the country where you access our website.

LÉBIXES ONLINE does not provide warranties of any kind on any of its products or on any information provided on this, the LÉBIXES ONLINE website.  While we strive to keep our website accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing.

LÉBIXES ONLINE, its employees, agents, contractors or any associated persons are not liable for any damages whatsoever arising out of, or in any way, related to the use of this website or any other website linked to this website.  This limitation applies to direct, indirect, consequential, special and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

LÉBIXES ONLINE reserves the right to update the terms and conditions set out herein without notice.

shipping

The cost of shipping is calculated at the checkout.  Depending on the size, weight, volume and nature of the product we use EMS (Australia, New Zealand, and Asia), JNE (Indonesia), and TNT for other regions/ shipping zones.  Once your order has been dispatched to you, we will send you notification via email which will include tracking information.  Please be mindful, that the customer is responsible for tracking their own parcel.  Failure to collect your parcel from your local postal outlet will result in your parcel being returned to us, upon which you will be required to cover the cost of re-posting your parcel to you.  All parcels will require a signature on delivery.  When a request is made for a parcel to be delivered and left unattended, you acknowledge that LÉBIXES ONLINE and their representatives will not be liable in any way for loss or damage of the parcel.  If a parcel is unable to be delivered to you due to an error where you are at fault ie. incorrect address details provided to us, LÉBIXES ONLINE will not be liable for re-postage of your order.  If you wish to have your parcel re-delivered you will need to cover the cost of re-delivery to your address.

Our delivery times vary depending on your location and chosen shipping option. Unless noted otherwise in the order pipeline, LÉBIXES ONLINE ships all items within two business days of receiving an order. You will receive notification of any cancellation or delay of your order. During periods of increased orders dispatch times may be longer than usual.  As a suggested guide only, Standard EMS Post to Australia will generally arrive within 7 business days.  LÉBIXES ONLINE does not guarantee any delivery time frames quoted. For specific delivery requests pertaining to your order please send us an email to contact@lebixes.com

For orders of large quantities (and where shipping is unavailable at checkout) we offer wholesale shipping that is available by contacting LÉBIXES ONLINE directly at contact@lebixes.com.

international orders

If you live outside of Indonesia and wish to have a product shipped to you with a specific time frame, please email us at contact@lebixes.com with your destination and we will provide you with a shipping cost and time frame, if possible.  Any taxes, duties, fees or customs delays incurred on arrival of an International order will be the responsibility of the customer. Duties, taxes and fees are NOT included in the pricing of our product or in shipping fees quoted.  Please check with your relevant country (or port) for specific customs/import legislation.